Frequently Asked Questions
How can I place an order?
Search our site for the product you want to purchase. Select the variation (size, color, combination, etc.) you want if there are several variations. Click the ADD TO CART button. Enter your billing & shipping information. Select your payment options and complete the ordering process. If you have any issues or questions regarding placing orders, you can call us at (833) 649 0051) and one of our agents will be happy to assist you with the process.
How can I remove or update the number of items in my cart?
When you click on “Add To Cart” you can view the contents and change them. Click on the “Remove” under that item to remove an item. To update the quantity of an item, click on the arrow "down" to subtract items and “Up” to add items.
What forms of payment do you accept?
All major credit/debit cards.
Do you charge sales tax?
We collect sales tax ONLY for the state of WY, and sales tax will be added to your order total and displayed for your review before checkout. Sale Tax is free for all other states.
What does the shipping cost?
We offer Free standard shipping for all our products! We ship small parcel items using carriers like UPS. For other items, we use Freight Delivery, also known as LTL or Curbside Delivery. The driver will leave the pallet at your address’s curbside location. If you want additional shipping services such as delivery into a garage area, apartment, or inside a home, please make sure to notify us by sending an email. We will quote the extra cost and forward it to you for confirmation and payment before the shipment leaves.
The shipping carrier will contact you when your shipment has arrived at the delivery terminal to schedule a delivery day and time. Also, note that you must inspect the external packaging for damage before signing it. If there is any visible damage, you must indicate such on the delivery receipt. Customers must call or email our customer service department within 24 hours of receipt to report any missing items or damage from the delivery.
What if I cancel my order?
If you cancel your order before it has been processed at the warehouse will be at no cost, and we will refund you the full payment. Email us at firstname.lastname@example.org or call us at (833) 649 0051. Orders canceled later may cause a 25% of restocking fee.
If your order has shipped, you will be responsible for actual return shipping charges and the restocking fee.
How will I know that you’ve received my order?
Once you’ve placed your order, you will receive an email confirmation. Should there be any issues with your order, one of our customer service representatives will contact you.
Do you have a price match guarantee?
Yes!. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find another online store that offers a lower price than us within six months of your purchase date, please let us know, and we will refund your original payment for the difference.
For more details, please visit https://thebathvanities.com/pages/price-match.
How do I track my shipment?
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. Please allow 24-48 hours before tracking your order.
If you do not receive tracking information from us within six business days of your order, please follow up with us at email@example.com.
How long will shipping take?
Delivery time varies depending on the shipping address and warehouse from which the product leaves. Usually, the delivery time ranges from 3 to 10 business days. Allow extra time for delivery to remote addresses.
How do I return my order?
You have 48 hours from the date of delivery to request a return. Please email us at firstname.lastname@example.org with your order number and the reason for the return. All returns must be approved by the manufacturer.
You shall pay a restocking fee equal to 25% of the purchase price plus all shipping related costs. We will deduct the original freight costs from your refund. All inbound and outbound shipping charges are non-refundable or reimbursable.
What if my order is damaged?
All products are inspected before shipping. We stand behind our products, and we will make every effort to resolve any problem to your 100% satisfaction. We reserve the right to repair, replace the defective part, or replace the entire unit at the manufacturer's discretion.
All shipment claims are subject to the carrier's approval.
Upon delivery, any damages to the outside box or inside contents must be noted on the receiving slip before signing your name.
Do you offer warranties?
Yes. Our products are backed by manufacturer's warranties for defects and are subject to the original owner.
Is assembly required?
Our products are designed to be installed with minimal effort. Professional Installation is required, or all warranties will be voided. In the product's description box, we have indicated what type of assembly is required.
What if I have questions about a product?
We try to put every detail, description, and technical information about the products on our website. If you have any questions, contact us online or give us a call. We’ll be happy to help.
Is it safe to send my credit card to your website?
Our site uses an SSL Certificate, which encrypts your personal and private information. The data we collect from you is protected against unauthorized access. We have very strict policies and procedures designed to protect the privacy of our customers and subscribers. We will never share or sell your personal information with any external organization unless you provide prior consent. Any personal information you wish to provide is also protected internally