Shipping & Returns

1. Free Outbound Shipping


  • Where we ship free: 48 contiguous U.S. states (excludes Alaska, Hawaii, and U.S. territories).

  • Small-parcel items ship via FedEx, UPS, or USPS.

  • Oversized items ship by insured LTL curbside freight unless you request an upgrade at checkout (extra cost).

2. Order Confirmation & Stock Check

  1. Instant e-mail confirms we received your order and pre-authorized your card.

  2. Stock verification: we confirm availability with the manufacturer.

  • In stock: we capture payment and hand off to the carrier (typically within 1-3 business days).

  • Back-order / unavailable: we void the authorization and e-mail you.

3. Processing & Transit Times

Stage

Processing time: 1-3 business days.

Transit (Avg.): Small-Parcel 3-7 business days, LTL Freight 5-10 business days.

Made-to-Order brands (e.g., Atlantis, Meditub, select Anzzi) add 2-3 weeks production before the transit times above. These items are non-cancellable and non-returnable once production starts

4. Receiving Your Shipment

  1. Inspect before signing.

  • Major visible damage: refuse the entire shipment.

  • Minor or partial damage: note every issue on the Proof of Delivery and keep the boxes.

  1. Report damages within 48 hours to returns@thebathvanities.com with photos of the product and packaging.

  • Missing or concealed damage reported after 48 hours may forfeit eligibility for free replacement parts.

5. Return & Exchange Policy

Return window: Within 25 days of delivery (based on carrier tracking).

Condition: Unused, uninstalled, and in new, re-sellable condition with all original packaging, manuals & parts.

Authorization: E-mail returns@thebathvanities.com for a Return. No unauthorized returns will be accepted.

Shipping costs: Customer is responsible for both outbound and return freight. We can e-mail you a prepaid label and deduct the cost from your refund, or you can use an insured, trackable service of your choice.

Restocking fee: Minimum 25 % on all voluntarily returned items.

Inspection: Refunds are issued only after our warehouse verifies the item meets the “new & in-box” standard. Items that fail inspection will be refused or incur higher fees.

Items Not Eligible for Return

  • Merchandise received more than 25 days ago

  • Installed, used, scratched, dented, or otherwise not as new
  • Products without original packaging or with writing/labels on the factory box

  • Custom, special-order, or made-to-order products (including all made-to-order brands listed above)

  • Item marked Final Sale / Clearance

6. Manufacturing Defects & Wrong Items

  • Within 30 days of delivery we will replace, at our expense, any item confirmed defective or shipped in error.

  • If the product is found not to be defective, the return falls under the standard policy (shipping + restocking fee).

  • After 30 days, please contact the manufacturer directly for warranty service.

7. Cancellations

  • Before shipment staging: full refund upon request.

  • After staging or pickup: order follows the Return Policy above.

  • Custom / made-to-order items cannot be cancelled once production has begun

8. How to Start a Return or Report an Issue

  1. E-mail: returns@thebathvanities.com

  2. Include your order #, brief reason (return, damage, defect, exchange), and photos if applicable.

  3. A member of our team will respond within 48 hours with next steps.

Questions? We’re here to help:
📞 (833) 649-0051 | ✉️ support@thebathvanities.com

By placing an order you acknowledge this Shipping & Returns Policy.